Q
What is EP, and what can I use it for? When will I receive the gifted EP?
EP (Event Point) is ACCUPASS's event currency that you can use to send event notification SMS to consumers. Typically, 1 EP can send one SMS, but the actual number may vary based on message length and whether the phone is overseas. After upgrading to the Premium Organizer plan, you will receive the gifted EP within 2 working days. You can see the EP gift storage record in "Premium" > "EP Usage History".
Q
How is the maximum number of event attendees determined?
When your ticket setting exceeds 600, you'll need to purchase a single event page attendee upgrade service or subscribe to the Premium Organizer plan to enjoy a higher attendee limit throughout the year.
Q
What is fast listing for paid events?
The original listing process requires 1 - 2 days of manual review time. However, if you are our Gold or Diamond organizer, we will provide you with a fast listing service, and your event will be reviewed and listed within 15 minutes, even on holidays. Please note that if violations of the platform regulations are discovered after approval, ACCUPASS may still notify the organizer to make timely corrections or delist the event.
Q
What is multi-account co-management of the organizer?
The multi-account co-management feature allows you to invite other accounts to co-manage your organizer account and events, which is very helpful for large-scale events requiring teamwork. You can distribute management rights to other accounts, allowing them to assist with different event management tasks such as setting up event pages, managing lists, and topping up EP. Depending on your subscription plan, Silver can have up to 2 accounts co-manage the organizer, while Gold and Diamond plans can have up to 5 accounts co-manage your organizer and events.
Q
What is a Marketing Campaign Analysis Short URL?
You can set up short URLs with analytics for promoting your events. When consumers click on these URLs to register, the system records the conversion. Thus, you can create multiple Marketing Campaign Analysis Short URLs for different promotional channels or posts, allowing you to analyze the effectiveness of each promotional channel. In our subscription plans, the free version organizer can create up to 5 short URLs with analytics, the Silver plan can set up 30, Gold can create 120, and Diamond organizers have no limit on the number of these URLs!
Q
What are Meta Pixels and GA tracking codes?
Meta Pixel, also known as Facebook Pixel, and GA tracking codes are tools used to track and analyze website traffic and consumer behavior. In our subscription plans, the free and Silver plans can track event pages, meaning you can see the browsing data of event pages, while Gold and Diamond plans can track the browsing data of successful registration pages to further analyze conversion effectiveness.
Q
Can I transfer my organizer account to someone else?
For Gold and Diamond Subscriber, we offer a free organizer account transfer service. If non-Gold and non-Diamond organizers need this service, each transfer of the organizer owner's account will be charged a fee of NT$3,150 (tax included).
Q
If my event has ended, can I still modify the event page or delist it?
In our subscription service, we provide the "Maintain Finished Events" service for Gold and Diamond Subscriber. This service allows you to apply to ACCUPASS for editing or delisting the event page after the event has ended. This offers greater flexibility, such as removing incorrect information from past events or deleting finished events. Please note that if you have not purchased our subscription plan, this feature requires an additional fee of NT$3,150 (tax included) per event page. Additionally, to protect ticket purchasers' rights, ACCUPASS will assess on a case-by-case basis whether to provide assistance in modifying finished events. If the organizer's modification request may harm consumer rights, ACCUPASS reserves the right not to provide maintenance for finished events.
Q
What is the independent registration form setup?
The independent registration form feature requires ticket buyers to fill out a registration form for each ticket when purchasing multiple tickets at once, without duplicating the same registration information. This feature is suitable for events that need to collect insurance information or confirm individual participant information. For Gold and Diamond Subscriber, we will soon offer this feature. If you are not subscribed to Gold or Diamond plans, this service is charged at NT$6,300 (tax included) per event page.